bd998 Privacy Policy

1. Introduction

bd998 ("we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. When you use our services, you provide us with certain personal information. This privacy policy explains how we collect that information, how we use it, who we share it with, and how we keep it secure.

By browsing our website, creating an account, or using any of our services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us at [email protected].

This policy applies only to individuals aged 21 or older. We do not knowingly collect any information from minors.

2. What Information We Collect

When you register and use our services at bd998, we may collect the following types of information:

2.1 Personally Identifiable Information

• Full name and date of birth
• Email address
• Residential address
• National ID or passport number (for identity verification)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (required for transactions)
• Bank account details (for fund transfers)
• Deposit and withdrawal history

2.3 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Cookie and session data
• Website browsing history (on our platform)

2.4 Gaming Activity Information

• Game history and betting records
• Win and loss data
• Favourite games and categories
• Session duration and activity patterns

3. How We Collect Information

We collect information in the following ways:

• Directly provided: When you fill in a registration form, create an account, or contact our customer support team.
• Automatically collected: While browsing the website, through cookies, log files, and tracking technologies.
• From third parties: From payment processors (bKash, Nagad, Rocket, Upay) and identity verification services.
• Gaming activity: Automatically from all your gaming sessions on our platform.

4. Purpose of Using Your Information

We use your information for the following purposes:

4.1 Providing and Operating Services

• To create and manage your account
• To process deposits and withdrawals
• To provide bonuses and promotional offers
• To keep gaming services running without interruption

4.2 Identity Verification and Security

• To confirm your identity and prevent fraud
• To comply with anti-money laundering (AML) regulations
• To prevent unauthorised account access
• To ensure age verification (21+)

4.3 Customer Service Improvement

• To resolve your issues quickly
• To create a personalised gaming experience
• To review and improve service quality

4.4 Responsible Gaming

• To identify signs of gaming addiction and provide support
• To maintain player-set limits
• To enforce the responsible gaming policy

5. Sharing and Disclosure of Information

bd998 never sells your personal information to third parties. However, we may share information in the following cases:

• Payment processors: With bKash, Nagad, Rocket, Upay, and banks to complete transactions.
• Game providers: With providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to deliver gaming services.
• Identity verification services: To complete the KYC process.
• Legal requirements: In response to court orders, lawful requests from law enforcement agencies, or mandatory legal obligations.
• Business transfers: In the event of a company merger or acquisition, though you will be notified in advance.

All third-party service providers are contractually obliged to keep your information confidential.

6. Cookie Policy

Our website uses cookies. Cookies are small text files stored on your device that help us improve the quality of our services.

The cookies we use:

• Essential cookies: To maintain login sessions and ensure security. Without these, the service will not function.
• Functionality cookies: To remember your preferences and settings.
• Analytics cookies: To review website usage and improve the user experience.

You can manage cookies through your browser settings. However, disabling cookies may limit some services.

7. Data Retention Period

We retain your personal information for as long as it is needed to provide our services or to meet legal obligations. Specifically:

• Active account data: For as long as the account remains active.
• After account closure: Up to 5 years as required by law.
• Financial transaction records: For the period required under AML regulations.
• Cookie data: Deleted at the end of a session or when the browser is closed (for session cookies).

Once the defined retention period has passed, we securely delete or anonymise your information.

8. Data Security Measures

Protecting your information is bd998's highest priority. We implement the following technical and organisational measures:

• SSL encryption: All our pages are secured with SSL (Secure Socket Layer) technology, which encrypts your information during transmission.
• Server security: Our servers are protected by industry-standard firewalls and intrusion detection systems.
• Access control: Only authorised staff can access your information, and only within the limits necessary.
• Regular audits: Our security measures are reviewed and tested on a regular basis.
• Two-factor authentication: To provide an extra layer of protection for your account.

However, complete security on the internet cannot be guaranteed. If you notice any suspicious activity, contact us immediately at [email protected].

9. Your Data Rights

Under our privacy policy, you have the following rights:

9.1 Right to Access Information

You may request at any time to know what information we hold about you.

9.2 Right to Rectification

If any of your information is incorrect, you may request that it be corrected.

9.3 Right to Erasure

Where there is no legal obligation to retain it, you may request that your information be deleted. However, this may not be fully possible for active accounts.

9.4 Right to Object to Processing

You may object to the use of your information for specific purposes, such as marketing communications.

9.5 Right to Data Portability

Where technically feasible, you may request a copy of your information in a structured format.

To exercise these rights, email us at: [email protected]

10. Protection of Minors

bd998 is a platform for individuals aged 21 or older only. We do not knowingly collect any personal information from minors.

We verify age during the registration process. If we discover that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If you believe a minor you know is using our platform, please notify us immediately at [email protected].

11. About Third-Party Services

Our platform runs software from various game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt. These providers follow their own privacy policies and are directly responsible for information collected on their platforms.

Payment service providers — bKash, Nagad, Rocket, Upay, and banks — follow their own privacy policies. You are advised to read the relevant payment provider's policy before completing a transaction.

12. Changes to This Policy

bd998 reserves the right to change this privacy policy at any time. If there are significant changes, we will notify you by email or through a notice on our website.

Continuing to use our services after a revised policy is published will be considered your agreement to the new policy. Please check this page regularly.

The current version of this policy is effective from January 2026.

13. Contact Us

If you have any questions, comments, or complaints about this privacy policy, please contact us through the following:

We will process your request as quickly as possible. For more information, visit our FAQ page or read about us.